Refund policy

Returns
Should you feel the need to make a return to us, please contact us in the first instance to discuss this.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund within 14 days, first check your bank account again.
Then contact your bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at showroom@thehertfordshirekitchencompany.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at showroom@thehertfordshirekitchencompany.co.uk and send your item to: The Hertfordshire Kitchen Co. Ltd., UNIT 2b, HYDE HALL FARM, SANDON, SG9 0RU, United Kingdom.

Labour charges for replacement of damaged or faulty items will be waived if within 12 months of original installation. Removal/replacement of unwanted items will incur labour fees to be quoted on a case-by-case basis.

Shipping
To return your product, you should mail your product to: The Hertfordshire Kitchen Co. Ltd., UNIT 2b, HYDE HALL FARM, SANDON, SG9 0RU, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item valued over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.